Devs, we all realize your primary focus is on people who gamble. All chests, especially Platinum chest, clearly show that. Once players reach a certain point in the game, chests such as these are useless to most players. The odds off getting shards for the cards we actually want are so low that we generally end up with useless shards for cards already at 6*. So why spend gems? Or Ill speak your language - why would customers spend money anymore when the odds are as such that we end up getting something we will never use and cant use (ie extra shards, or crappy PST shards)? You cater to gamblers, we get it.
I believe youd have more people spending gems happily, and more potential paying players if you offered better odds, or better yet offered packs where people could spend real money to just buy a card outright that we want. You used to do this more often with new cards, offering a guaranteed 3* or higher card depending on what you charged for the pack(s). Not so much anymore for new cards. It may be just my league and those I talk to on discord. Out of the 100+ people in our servers, all said they would buy darkseid if there was a guaranteed way to get him, but wont with how things are now. Same with other cards. A few spent gems they SAVED, but no one in our groups are buying gems to risk a loss knowing your crappy odds. Its hard to believe that the whales have invested so much once darkseid was released that the amount they spent buying gems outweighs the money that more and more players would have spent had you offered a guaranteed way to buy darkseid.
You offer no new game modes that players have requested. You offer no direct way to purchase items we actually want. Working on cards is difficult enough as it is, and losing those resources required to do so does nothing but frustrate most players more than making things enjoyable. Even those that religiously bought elite packs have stopped, and many helpful, long time players have left the game as soon as champs arena arrived. Some great players are even shattering all their gears so they have no second thought to return to your games.
You claim you listen to your players, but not one player that I have come across in the years Ive played have ever stated they felt like you developers listen to any feedback. You CAN balance things out where you make money, and players start to enjoy the game again. With no new games modes that we actually want, and no way to get the new cards we want, whats the point going forward? You implemented the same poorly thought out way to obtain cards as we have here into MK Mobile, and look how many people quit or are unhappy because of that? When will you start listening to your players and find a balance where you make your money, but also have happy players? Your greed is ruining so many great things. If anyone on your team actually played this game for enjoyment, youd get it. Sadly, you dont even test anything before release so you dont see how horrible this is and how youre pushing away your players. Even to the point that most now say they will never touch anything released from your company ever again.
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