Since the devs admitted they dont know how to fix their issue, one which impacts many paid players, if you paid for anything in this game get your money back. Apple will listen, but not sure about Google. These devs locked out many in our league from items they paid for, and they all got refunds going back a long time, in some cases well past the point where apple usually refunds. You paid for something and the devs took your money and said "eh, we will get to it when we can. Lets release more paid content". Dont be a fool and let them take your dough and ignore you any more. If youre afraid of losing your account 1- dont be, and 2- at this point why care if they continue to treat paying players in this manner?
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