First, make sure that your computer meets the requirements to play the game.
If you do not meet the game's system requirements (64-bit Operating System, 6 GB+ of Memory, etc.) the game will not run correctly. Outdated or incorrect/corrupted video and/or sound card drivers
Make sure you have the most up-to-date video and sound drivers available for your system. The easiest way to do this is to use the automatic driver download tools here:
AMD driver website with Automatic driver download tool
Nvidia driver website with Automatic driver download tool
Third Party Graphic Mods/Tools
If you are using any tools or tweaks that adjust the graphics of the game try disabling these. Also try disabling any game-overlay programs, such as FPS counters or recording software, to see whether these may be causing a conflict with the game.
If you have made edits to config files for Batman: Arkham Knight in the past to improve performance, please reset your graphics settings using the steps here to return them to a normal state.
Corrupted or incorrect DirectX installation
Try updating Direct X by installing the most recent version available here. This is the software the game uses to communicate with your PC, so if the installation is out-of-date or corrupt it can cause crashing.
Overclocking or Turbo Boosting a processor/GPU
If you are Overclocking or Turbo Boosting a component in your computer, we strongly recommend resetting the component or components to chipset manufacturer specifications, as doing so may prevent any crashes from occurring in the future.
If you’re using ‘Intel Turbo Booster’, please disable this feature, which is found in your Computer Bios settings.
Corrupted installation of the game
You may have a corrupted installation of the game client. Try uninstalling and reinstalling the game client.
If you have tried the steps above and the game is still not running well for you, please contact Customer Support.